Vodafone "box" zurücksenden

[MFM69]

Hi everyone,

Last December I cancelled my abo with Vodafone as I moved country, and never received anything to tell me what to do with the box/rooter. I received a letter asking me to pay 100€ for the rooter as I did not send it back.
A friend went in the shop today and was told that they couldn't help and she sould call the hotline, noone is picking up.

So my question is the following: who should I contact to get a return document to send the box for free and to make sure that it is linked to my account so I don't have to pay the 100€?

Thank you!
Best,
Marie

[Jens-K]

Hi MFM69,

welcome to the Vodafone Community!

As mentioned in our cancellation confirmation the modem has to be returned within 14 days after the end of the contract.

If it is delayed by just a couple of days it's not a problem and the package will be accepted.

You wrote that your contract ended in December and we already billed the router. It is therefore no longer possible to return the router.

Regards,

Jens