My name is Rome, I am Vodafone loyalty customer. I had a combined contract with you , My mobile phone number is 0049152XXX and my DSL kunde is 0019XXX.
In this around March or April, We had phoned VDF hotline to ask if our contract ended in around July what shall we do to get a update. The VDF colleagues feedback us just wait and VDF sales will give us a call regarding new contract with benefit.
But we didn’t get any call , instead , we find there are high charge from our bank account, which increased from 19.9+9.9 euro turn to 40+ 31 euro, we called many times to your hotline and finally you colleague confirmed us you will update a new combine contract to us with 19.9+9.9 euro without new mobile device, and return to us the overcharged money.
We believed so and waiting till now, we find the month payment still divided into two parts, charge around 24+19 euro , and without any payment return.
So please double check your phone record to return us the money and update the monthly charge to 19.9+9.9 euro.
The above info is two month ago we claimed, till now only the mobile charge change to 19.9, the DSL still didnt change. also all the over charge didnt return to us as vadafone promised to us. please help asap
