Vodafone charges 59/-Euro

[Risnas]

I don’t have connection yet but Vodafone starts charging me
My Kontonummer ***.
Pls help me to understand

Number deleted, dont post any personal information on a public board 

Edit: Moved from Kabel to DSL. @Risnas

[MasterScorpion]

Do you have any contract with VF ? 

[Risnas]

Yes I requested and unfortunately after technician visit he said it’s not possible to have the connection to My house due to some technical issues but after all this Vodafone charge me 59/- Euro even i have Return the Router to them

[Andre]

Hey risnas,

according to our terms and conditions, we take a fee over 59 Euros if a technician appointment fails for a reason a customer has to take responsibility for.

We payed for the technician, the inhousecables were faulty/not existent. Thats why the contract has been cancelled.
But you still have to pay the one time fee / partial invoice for this appointment.

I whish you all the best - and i hope that a local cable provider f.e. can bring you online.

Best regards,
Andre

[Risnas]

Thanks for the response, but still at the first place this to be notified to customers and it’s not mentioned any of your documents given to me that if connection not successful we will charge...!!!

I am a new to German and due to this bad experience I’ll not allow any of my friends or family members to go with Vodafone from now onwards
This is true cheating!!!

[Jens-K]

Hi Risnas,

in our welcome letter (usually sent via e-mail) you will find all info regarding the activation and the appointment there.

Also there is a note that we have to charge you for a second appointment.

The price can be found in our pricelist: https://www.vodafone.de/infofaxe/120.pdf

Regards,

Jens

[meister_voda]

---

@Jens-K@  schrieb:

Hi Risnas,

in our welcome letter (usually sent via e-mail) you will find all info regarding the activation and the appointment there.

Also there is a note that we have to charge you for a second appointment.

The price can be found in our pricelist: https://www.vodafone.de/infofaxe/120.pdf

---

This one does not apply to "Internet & Phone Kabel" plans.  Tho I'm not sure which kind of plan the customer applied for, as it's not given from the messages' context.

[Risnas]

Hello Jens,

Let me understand what you are saying...

If the second appointment only charges will applicable but My case at the first appointment technician updated us saying it’s not possible to get the connection due to technical issues on my building. In this case why I have to pay??

[Risnas]

@ Meister- voda.

Same answer apply

[Jens-K]

Hi Risnas,

if there is a problem with the inhouse wiring, the home owner / landlord is responsible for fixing this.

The Telekom is not responsivble for fixing the lines within your building.

So Vodafone is charged by the Telekom for the appointment, because the connection couldn't be activated due to customer reasons.

Regards,

Jens