Technician appointment for installation of new DSL

[Prakashsingh]

Dear Vodafone team,
I am an regular customer of Vodafone and using the internet services since May 2016. In February 2020, I am moving to a new apartment and due to unavailability of kabel service, Vodafone colleague suggested me to change me to DSL contract.
I had an appointment with technician today for installation but due to connection fault from Telekom services; the technician did not came. Today, in Morning Telekom informed me that problem has been fixed and Vodafone can come for installation.
Now, I am trying to get an appointment for technician and tried 4 times to customer support but nobody is able to help me out. Please help me to get an appointment of technician to install the new connnection. Thanks.

Regards,
Prakash Singh

[Andre]

Hey prakash,

i'm sorry that the activation process is taking so long.

Could you get an appointment in the meantime?

If not , feel free to send me a private message with your customernumber & mobilenumber.
I'll have a look into this & book the soonest appointment.

Cheers,
Andre