Refund

[Elena3]

Hi, I am charged twice for the wifi installation service twice in my bank account and I want my money back. On the first time the technician man left without saying a word to me. And on the second appointment day I waited for the whole day at home and no one came. Please help me to refund the fee, many thanks.

[Norman]

Hi Elena3,

i'm sorry for that issue.

Let me take a look into your customer data. Please send me a private message with the following data:

1 Your customer, landline or order number

2 Your personal customer password which I need to be able to authorize you

I'll be back to your asap.

Best regards,

Norman

[Elena3]

Hi Norman, 

Can I have your username so I can send a private message to you?

Many thanks!!

Elena

[Mav1976]

Hi @Elena3,

Click on the profile by Norman and select the option " Diesen Nutzer eine private Nachricht senden" in the right sight or "Private Nachricht" when you use the forum mobile version.