Postpone contract cancellation by one month

[Pkotrick]

I have sent requested details.

Please confirm as soon as possible .

[Nancy]

Hello Pkotrick,

since you use an internet contract not over cable but DSL, I pass your question on to my DSL colleagues and they will contact you as soon as possible here in the article. I have adapted the board and moved your thread.

Best regards

Nancy

[Pkotrick]

My contract ends today.so I need reply as soon as possible today.if it's possible to extend for 1 month . Else I need to look for alternatives

Thank you

[Pkotrick]

Can anyone please provide status of this request?

I am waiting if this request is possible or not.

Else I will have to find alternative for one month.

[Jens-K]

Hi Pkotrick,

since this is a DSL connection and not cable, I'll take the case.

Unlike with cable, we need a lead time of about 10 days for DSL to be able to postpone a cancellation. The DSL contract has meanwhile been terminated.

I am sorry that I could not help you here

Regards,

Jens

[Pkotrick]

Thank you for your response.

As extension is not possible right now. I will send the Router to the specified address in termination letter. 

[Jens-K]

Hi Pkotrick,

I'm sorry that we could not find a solution here.

You will find all info regarding the return of the modem in our confirmation.

Regards,

Jens

[Pkotrick]

Hello, I had sent the router to specified address.DHL status shows its delivered today morning.how will I see status in Vodafone portal.will I receive any confirmation letter or notification?

[Seb4sti4n]

Hey @Pkotrick,

we don't became send any confirmation by letter.

But I see that your router is back and everything is good.

Best Regards

Sebastian