Problem with transfering money to Vodafone

[Identidadem]

Hi everyone,

I left Germany on the beginning of the year. I had cancelled my contract with Vodafone right before I left, so I had to pay more 3 month (until April) to Vodafone by tranfering money from my bank in Brazil to Vodafone account. It worked for the first 2 times. But when I looked on the Vodafone system a few days ago I saw that the bill from April was marked as unpayed, even though I had made the transaction on 25.04.2019.

What I need to do to fix this? I have a papper that contains the information about the transaction, to whom I need to send this?

If I'm not mistaken, it was a DSL contract.

Best regards,

Matheus Chaves

[Jens-K]

Hi Identidadem,

if you were using a DSL connection your customer number should start with 0019... If it doesn' you probably were using a cable connection.

If it's DSL, send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, customer number and customer password for verification.

In order to find your payment I need the following data:

- Amount

- purpose of use

- bank data where the payment was sent to

- date of payment

- your bank data (incl. name)

Regards,

Jens