New move with a new contract and I am being charged incorrectly.

[Karnage]

Hey, I hope someone can help me to figure out what to do...
I recently moved to a new home and in the process I asked for a new contract or better deal, I finally was given one after dealing with various different customer service representatives. I was told that I would be given a contract for 25e for 2years for 16DSL but that I could also have another 5e discount per month. I now see in MeinVodafone that i am on a contract for 35e per month and that they are giving me 5e discount from that. Also the first month I moved I was charged 25e, I presumed that there was a mix-up and decided to see if I was charged again the same price, I didn't expect it to go higher. I wouldn't even mind paying 25e but the internet is actually slower than in my last home with a lower deal (6 DSL). 
Can anyone assist with this? Or if not, I believe since I am not getting anywhere near the speed I am paying for (less than 3Mbps which is ridiculous and it cuts out a lot) then I would want information on getting out of the contract.

Thanks.

KR,

Karnage

[Jens-K]

Hi Karnage

what exactly is writte on your invoice?

The Red Internet & Phone 16 DSL costs for new customers 19,99 Euro during the first 12 months and after that 29,99 Euro.

Also there might be the so called Regio-Aufschlag. It's 5 Euro more if we need to rent all parts of the line from the Telekom.

Regarding your bandwidth issues: Here you can check the speed: http://www.speedcheck.vodafone.de

In order to get reliable results connect your PC/laptop directly via LAN-cable. Do not use WIFI. Also do not stream or download anything while doing the tests.

Regards,

Jens