Internet Offer Period

[SM3]

Hello,

I signed a contract with Vodafone for the Red Internet & Phone 1000 Cable and at the time of signing the salesperson told it would be available at a discounted price of 19.99 for a period of 12 months. But it in the document a received it states a period of 6 months. I can provide the tariff details which were shown to me by the salesperson which states it is for a period of 12 months. Please clarify the same.

Thanks
SM

[Tina]

Hello SM3,

I'll take a look at it. In advance I can't promise you if and what I can do. 

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[SM3]

Hello Tina,

I have sent you the details.

Best Regards,

SM

[Nancy]

Hello SM3,

I saw you send our device back. Do you want to revoke the contract?

Best regards

Nancy

[SM3]

Hello Nancy,

No, I have not sent the router back. It is still here with me. I just want the offer period of the contract to be clarified.

Best Regards

SM

[Nancy]

Hello SM3,

okay, that device, which is with you, is also still stored in your customer data. The conditions for your contract are also booked as stated in your order confirmation. Red Internet & Phone 1000 Cable 1st-6th month for 19,99 Euro.

Best regards

Nancy