Incorrect billing for 2nd year for my Internet Connection

[sukesh]

Dera Vodafone team

I have started a contract with Vodafone internet in 2016 initially for 2 years. And in 2018, it got renewed automatically.

But for 2019 (after 12months of renewal), suddenly the price seems to be increased, which conflicts with my initial contract from 2016.

I did not get any notice prior of the increase in the bill, nor did I sign for the same. Can you please change it as soon as possible.

I look forward for your response.

Thanks

Sukesh

Edit: @sukesh moved in to the right board

[DSS1]

*** you, Vodafone! How dare you taking money for your services. That's... that's... NOT FAIR!

Seriously, the contracts aren't misleading at all. Provided one actually reads them, of course.

Cheers,

DSS1

[Mav1976]

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@sukesh  schrieb:

(...)

Ok please cancel my contract at the end of the contract period, that is march 2020. I will move on to another service provider.

(...)

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You have to cancel your contract by your own. You can do this via contact form (as a logged in user). Then you will get a dialog-id via email. 

[sukesh]

Well if I have a contract for 2 years and If i dont cancel it, I understand that it would auto renew it. If it auto renews, as a customer, I would expect to have SAME 2 year contract  for the next 2 years. 

In what way this contract is different to a GYM contract or Rental Contract ? If I have a Gym membership / contract for a year, the same contract renews for next subsequent years unless I ask for a change. Same with rental value, where they clearly mention some percentage increase in the rent every year.

But in this case, how come they auto renew it with what is now in the market. I am least bothered about the current campaigns in the market as I have already invested efforts in finding a right campaign and having a contract earlier.

[DSS1]

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@sukesh  schrieb:

Well if I have a contract for 2 years and If i dont cancel it, I understand that it would auto renew it. If it auto renews, as a customer, I would expect to have SAME 2 year contract  for the next 2 years. 

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Yes, you expected that. That's what I meant: It's better to read the contract, than to guess it's contents.

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@sukesh  schrieb:

In what way this contract is different to a GYM contract or Rental Contract ? If I have a Gym membership / contract for a year, the same contract renews for next subsequent years unless I ask for a change.

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No, it's exactly the same. Vodafone just gave you a 10 Euro discount over 24 month, to welcome you as a new customer.

Just my 2 cent.

Cheers,

DSS1

[Norman]

Hi sukesh,

It is not possible to get permanent newcustomer conditions.   

I understand your anger and i'm sorry that you're disappointed.

I have entered the notice in due time. You will get an automatic confirmation asap.

Best regards,

Norman