DSL still cut off 5 days after paying in Vodafone shop

[googlarz]

First of all I do not get any nothification from Vodafone (email or by post) about any problem with charging my account... but that's a different story.

My internet has been cut off on Tuesday so I went to official Vodafone shop (not partner) to pay it. They told me it'll take 24h but it's Friday and still Internet is cut off. When I call the hotline and pass the German answering machine (why thinks it makes thing faster??????) I'm beeing told that the bill is still unpaid... 5days after I paid in cash! I've been in the vodafone shop, they faxed and email the confirmation but that is it.

Maybe if Vodafone doen't want me as a client they should say it to my face!

I'm a freelancer that works from home and without the internet I'm loosing money...

[Kira]

Hi googlarz,

that sounds weird.

I´m wondering why you didn´t get any information remembering you to pay your bills?

How did you know before, how much to transfer?

Please let me know your customer data including your customer password for authentification. Then give me the details of the banking account you transeferred your money to and the precise amount.

Thx for your patience!

Best regards

Kira

[googlarz]

Hi Kira

In Vodafone shop they told me they can not check why I'm not getting any information because the account is blocked.

They told me the amount and  I paid with cash.

I'll send you the details on PM.

Thanks!

[Kira]

Hi googlarz,

we received your PN and I answer it as soon as possible

Best regards

Kira