DSL contract resignation

[Edol86]

Hello,

I would need to terminate my DSL contract, however, I am not clear which steps I should follow and your customer service is unable to speak English.

Can you please help me? Is there any termination period? Should I return my modem to anyone?

I have recently applied to arbeitslosengeld and I couldn't afford to pay anymore for the monthly fee.

Thank you in advance

[Seb4sti4n]

Hello @Edol86,

after order the DSL contract you became a confirmation of the order. You have an order number ARC.. (please don't post here).

After that you became a Mail or SMS to terminate the contract. Do you have any Mails (inclusive Spam) with informations?

Best Regards

Sebastian

[Edol86]

Yes, I have got an ARC number but I can't find the information for the resignation.

I've also contacted Vodafone customer service, however, so far no reply.

Thanks

[Seb4sti4n]

Hello @Edol86,

then please send me a private message with this number.

I will check this for you.

Best Regards

Sebastian