Cable Internet connection drops and my ping is high (English)

[kdis]

Hello,

I can't speak German so it is impossible to pass Machine to speak with an agent on phone. 

Since I am working from home, I am connecting to a Remote Desktop to work. But even though my internet speed is high, I need low Ping too. My ping varies a lot and around 50-100 ms, even goes above 100. This means I have lag working with remote PC, which is hard to work. And my connection drops several times in a day. I have to restart my Router every time. How can we solve these problems?

I have standard Vodafone Router

Cable Internet with 200Mbs speed

Thanks in advance.

[Claudia]

Hello kdis,

in which federal state do you live? Do you use an ethernet connection? Do I get you right that the ping is only high if you use a VPN? What do you mean with the connection drops, is that also the remote desktop or the whole internet connection? Does that happen via LAN as well?

Kind regards,

Claudia

[kdis]

Hey Claudia, 

Thanks for your answer. I live in Berlin, if you need my address and other contact details, I can write directly to you. 

My ping is high without VPN connection too. And our IT from our company suggested I should get in thouch with Vodafone Support. I have tried with ethernet cable too. The problem was similar. 

About connection drops, all of our devices get disconnects from modem. All the led lights on modem turns off except power light. When I restart the modem after a few minutes it reconnects. 

Thanks

[Wallace]

Hi kdis,

I'd like to take a look at your connection. Send me your customer data (name, address, customer number, birthday) in a private message and let me know here that you have transmitted the data.

Regards

Wallace

[kdis]

Hey Wallace,

I have sent you my customer data with direct message. 

Thank you for looking into it.

Best,

Kemal

[Tobias]

Hey,

well, i see some reboots, but a for a few days it looks like its fixed, did you already got these problems?

Regards

Tobias

[kdis]

Hey Tobias,

After your massage I have been watching my network, it seems like when there is only 2 clients are connected to my modem, there is no connection drops. But when there are 4-5 we experience connection drops very frequently. (At the time you checked for the connection problems there is only me in my apartment, now we are two people.) I think you can see those in the last two weeks. It might a be problem with my modem rather than the connection. 

Thank you for your help,

[Martin59]

Hi kdis,

since the line still looks very good, I would like to replace the router if it's okay with you.

Best regards, Martin

[kdis]

Hey Martin,

That would be great!

thanks

[Martin59]

Hi kdis,

I've just ordered the router replacement. You will receive the router in the next few days. With the enclosed return note, you can send the defective device back to us.

Best regards, Martin