Address change but speed unavailable

[MRHussain]

I have one DSL 100 mbps connection. Few days ago, I have moved from Muenster to Berlin. But I saw that in my new address 100 mbps is not available; only 50 mbps is available. Moreover, as I have moved to a student housing so they have already an Internet connection here. So, I want to cancel the current contract. Can anyone please tell me the procedure?

[Andre · Accepted solution]

Hey MrHussain,

if we cannot deliver the same bandwith in your new appartment, you can cancle the contract early with 3mothn notice.

Feel free to send me a private message with your customernumber & new adress.
Therefore please click on my name/avatar , then on the right side "diesem Benutzer eine private Nachricht senden".

I will take care ot his.

Best regards,
Andre

[MRHussain]

Message sent

[Jens-K]

Hi MRHussain,

Andre received your PM and replied to it already

Regards,

Jens

[MRHussain]

Thanks a lot. Problem solved. I am very grateful to all of you...

[Andre]

Thanks for the kind worlds.

I've replied on your last private message.

Have a great day!

Best regards,
Andre

[MRHussain]

Hi Andre,
There is a problem. I have lost my Router box. I have everything like Router, cables but lost the box. I am planning to send back the Router and cables using a normal packet. Is this OK?

[Michi]

Hi MRHussain,

you can also return the EasyBox in a different box.

That's no problem.

The only important thing is that you use the return slip.

Best regards,

Michi

[MRHussain]

Thanks