Activation failed : Easybox 804 (no internet)

[SoyeonK]

Hi, 

I‘ve waited for my internet activation date for a month now and finally a technician came to activate my internet (DSL thing) this morning. It took him like 5 minutes, and he said everything‘s fine now.

So after that, I followed all the instructions to set up the modem, and connected it to my laptop with LAN line in order to finally activate my internet. However, still after couple of hours, nothing shows up on my laptop, I cannot connect to anything. It only says there is no internet detected. 

I tried to re-start the modem couple of times, even reset it, but really have no clue what‘s wrong. This easybox 804 has all the lights on which are green and solid (not even blinking) 

Would this be a issue on the modem? Or what? Please let me know what shall I do since I‘m already so done with this internet thing 😕 

Any of your help will be very much appreciated.

Thanks,

Soyeon

[SoyeonK]

Hi Dany,

Hope you are all well.

So finally I could get a properly working internet box on January 15th, and every process worked out smoothly as it's supposed to be in the first place. It's working fine so far.

And afterwards I was wondering how I can get the credit for the days where I couldn't have access to, therefore not be able to use my internet due to the issue on the router I had first received. The total days were from 9th of Jan (my initial activiation date) to 14th of Jan (Since I got a new router on 15th) which sums up to 6days in total.

Please kindly let me know how the process will be, or if you need anything from my side further.

Thank you and wish you a lovely start of the week.

Best,

Soyeon

[Andre]

Hey SeyounK,

i'm glad that everything is working properly now.
You'll find the adjustment on your upcoming invoice.

Best regards,
Andre