hi, I need help. In Spanish or English

[Facundo]

When I want to load balance on my callya chip, it tells me that my number is blocked. Why is that?

[Mav1976]

Hi @Facundo,

Can you answer some questions as follows?

• What kind of CallYa tariff du you use?
• Where and when did you buy the SIM-card (VF website, VF shop, grocery, kiosk etc.)?
• How do you try to top up the balance (e.g. CallNow voucher)?