Lost prepaid SIM

[Alex0909]

Hey there,

I recently lost my phone, which was running a SIM-only CallYa plan.
I've been trying to replace the SIM to keep my number, but I'm not making much progress.

I visited a Voadfone store in Offenbach-am-Main, and the serviceman said I have to order replacement SIM via call-center.
Unfortunately, I don't speak German.
I call it (0172 220 0 229)  from my wife's number - but  pressing "5" do not transfer me to English speaking help

I just want and need to keep my number 

All help gratefully received.

Alex

[luv0]

Hey Alex!

Thanks for reaching out to us. Our service can help you in English on our WhatsApp channel. At the beginning our bot TOBi will respond. Please ask for a member of staff and they will forward you. Let us know, if you received help!