Hi @ssalvatori,
You can use the contact form as well.
If you on the contact form website then do as follows (the red stars in the form are a must have!):
- Choose "Nein, ich habe eine andere ...." (the second one)
- Then choose "CallYa", then "Registrierung & Nutzung"
- Press "Weiter ohne Login"on the right side (column) then.
- There you fill out the form with your data name, surname, email, mobile phone number (Vodafone Rufnummer) etc.
- Important: write a fictive password in form row "Kunden- oder Teilnehmerkennwort". Otherwise you can't send the form to Vodafone. Don't ask me why but only with it works.
- You can also write a personal message in the box "Persönliche Nachricht".
- Then upload your filled out InfoDok form as a file (with "Datei hinzufügen" box), do the captcha code and press "Weiter" (right bottom).
- Check the summary and then send it to Vodafone
Within 3-4 days your customer password should be changed and you'll get a SMS about it.
