CallYa Digital with 10 GB of data

[ljay79]

hello
I'm a vodafone call ya Smartphone Special with 2 GB , 9,9€ month
i want to ask if is possible to change to CallYa Digital with 10 GB of data but keep my number or it’s only possible if I change to Smartphone Allnet Flat with 4 GB of data.
I really need 10gb but I try to change online but I can’t because it ask me a number from another provider..
thanks

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[Mav1976]

Hi @ljay79,

Yes, it's currently possible. 

Here the solution (in German): https://forum.vodafone.de/t5/CallYa/Wechsel-in-CallYa-Digital/m-p/2012095#M81589

You have to write an email to customerservice.o@vodafone.com with following facts:

• Copy (both sides) of your ID
• Copy (both sides) of your debit card (Girocard)
• Email subject: Callya/ your mobile phone number/ Digital

Due to a flood of emails the process could be take a while (8-10 days). You will get a SMS with a date of activation. 🙂

[Ramona]

hello @,

the tariff can only be changed by the callya team while retaining the telephone number.

please send a copy of your identity card and bank card by e-mail to callya.digital@vodafone.com

as subject please enter callya/customer number/digital.

you will get a sms for confirmation after the setting.

many greetings

ramona