Vodafone Hotspot - No Internet

[Siar]

Hey, 

I have purchased wlan-hotspot-flat. There is at least one vodafone hotspot modem in the building that I live in. The problem is when i connect the modem which has a strong signal, it says that there is no internet access most of the time. May you help me?

Regards 

Siar 

[R4mona]

Hi @Siar,

Please excuse my late response. 😞

What exactly did you buy? You can find instructions for our WLAN hotspot flat rate here. Or is it a Hotspot ticket?

Kind regards

R4mona

[Siar]

Hey,

I have bought WLAN-Hotspot-Flat von Vodafone. Most of the time, I cannot connect to Internet via Vodafone Hotspot which is in my building. 

[R4mona]

That is very strange. You have to register for the WLAN Hotspot Flat. You can find the link here. Do you have your own customer number with us? 

Kind regards 
R4mona

[Siar]

Yes, my customer number is ****. Note that, sometimes I can access the internet via hotspot. But, there is two scenario for most of the case:

1. I can not access Internet.

2. The download speed is under 5mbit.

[Gelöschter User]

Hey Siar, 

please do not share your customer number in this forum. 🙂 

Write to us on our social media channels.

Then we can help you. You can reach us via Facebook, Twitter or Whats App.

Thank you
F3lix