Frage
Antwort
Lösung
am 03.07.2021 16:49
Frequent disruptions to the connections with router turning on and off.
Any solutions to this?
Thanks.
am 23.07.2021 10:36
Hey @EngUserBayern,
thanks for that. I tryed something, you should get a new firmware, could you test that?:)
Regards
Tobias
am 23.07.2021 10:49
Many thanks for the help Tobias.
Can you please advise how to test the firmware?
Thanks,
Rama
am 23.07.2021 19:55
@Tobias as you can see, that firmware update didn't help. I hope all I had to do was to restart the router, which was what I did...
am 24.07.2021 11:59
Hello EngUserBavaria,
the line values are bad.
A technician should take a look at this on site. Would that be all right and will the colleague come with you to the house installation? The cause seems to be in our area of responsibility. In this case, the service is free of charge for you. If the technician does not meet anyone at the agreed time and cannot gain access, we will charge 99.50 € for the service.
Under which phone number can the colleague make an appointment with you?
Due to the current developments we have to take certain precautions. Therefore we need to know if there are any symptoms in your household that could be related to Covid-19. Of course we don't want to offend you, but on the other hand we don't want to endanger more people unnecessarily.
Greetings Moni
am 24.07.2021 13:23
Many thanks for the reply.
PM Sent with telephone number.
am 24.07.2021 15:34
Hello EngUserBavaria,
unfortunately the PN does not answer all questions. What about the access to the house connection amplifier and the question about Covid?
Greetings Moni
am 24.07.2021 16:59
The access should be no problem.
There is no one in the household with Covid 19 symptoms. We shall nevertheless take necessary precautions in terms of wearing FFP2 facecoverings and maintain necessary distance when the technician visits.
Thank you.
am 26.07.2021 10:27
Hello EngUserBavaria,
in the meantime the error is known. Therefore, the technician does not have to visit you for the time being. I have opened a ticket and you will be informed when the error is fixed.
Greetings Moni
am 28.07.2021 21:04
After a respite we are at it again. Can't even access my wifi so posting this from my Telekom Phone. Is there no end to this...
am 19.08.2021 10:09
So received a text message saying everything is fixed. But, I have the very same problem. Very same router outage, very same Utopia DNS attack, very same Wi Fi attack through a spoofed mac address.
At this point, I am really worried whether it is even safe having this Vodafone connection.