Hi!
We are having problems with our internet connection for 3 days now, no connection at all or a really slow connection that does not even let you load a webpage, let alone attend a meeting. As my wife and I both work from home due to the pandemic, this situation is turning into a crisis now. We have tried contacting support via phone but unfortunately, my German is not yet well enough and the operators do not speak English.
The error message we have on the network wizard is:
"There is a so-called return path disruption at your connection, which can restrict your Internet and telephone connection. If necessary, please let our technician check your connection. We will fix the problem as soon as possible. Thanks very much. There is currently no time to rectify the fault."
On Monday, the error message stated that the problem would be solved by January 11, 18.15. Now timing looks indefinite and that is what scares me! How can I get information about when the problem will be solved?
Cheers,
Cagri
