Vodafone Station No Internet DOCSIS Offline

[Partho]

Hello,

I've recently contracted Internet with Vodafon and installed router yesterday (Customer number will be provided on request )

But Internet still doesn't work and flashes red light on the router ... 

I've tried to check with IP address and it says DOCSIS offline.

Please kindly check this problem asap, as it is pretty urgent for me ...

Kind regards,

Partho

Edit: Moved to fault message cable. Please pay attention to the correct board when posting. Thanks Torsten

[Moni_GK]

Hello Partho,

please do not send PN without asking the moderators.

In which state do you live?

Greetings Moni

[Partho]

Hi,

I am sorry for sending the PM.

I live in Berlin. Zip code is 13359. Can you please help?

Thanks,

Partho

[Wallace]

Hi Partho,

I would like to have a look at your connection. Send me your customer data (name, address, customer number, birthday) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[Partho]

Hi Wallace,

I have sent you a message with the information you have mentioned.

Please let me know if you have received those and if you need anything else.

Thanks,

Partho.

[Wallace]

Hey,

a technician will have to take a look at it on site. A colleague will get in touch with you.

Regards

Wallace

[Partho]

Hi @Wallace ,

Is there any update on my issue?

So far nobody contacted me and none came to my place to fix my issue. It has already been 3 full working days(7 days is total). Can you please provide me a estimated time by when my connection  will be fixed?

Also today i received this letter from vodafon: https://www.dropbox.com/s/tdws2y80hfgxsp5/Vodafon_Contract.pdf?dl=0

Looking forward to your reply.

Thanks,

Partho

[Wallace]

Hi,

The phone number we have on file is incorrect. Can you please give me your current phone number via PN?

Regards

Wallace

[Partho]

Hi @Wallace ,

Thanks for the response. I have sent you my phone number on the PN. Please also update it on the account.

And please have a look at my issue. It's really urgent. I can't work because of this.

Looking forward to having a solution.

Thanks.

[Wallace]

Hi,

I have corrected the phone number.

Regards

Wallace