Vodafone Kabel - Unacceptable slow download speed

[elonmuk]

Dear Vodafone customer service, 

I signed up and paid for Vodafone Kabel 500Mbps, but for several days I tested with my laptop hooked into the LAN port of the modem, it's only 200Mbps!!! 

Please check my contract with the following Kundennummer XXXXXXXXXX

I tried to contact your colleague via phone, but she refused to help me at all and advised me to contact your team here. 

To be honest, if you cannot afford to provide 500Mbps, then please consider switching my contract to 200Mbps. 

To me, it's very important that you provide the correct speed that is stated in the contract!

IP_ADDRESS,TEST_DATE,TIME_ZONE,DOWNLOAD_MEGABITS,UPLOAD_MEGABITS,LATENCY_MS,SERVER_NAME,DISTANCE_MILES,CONNECTION_MODE,SERVER_COUNT
31.18.106.57,06/30/2023 15:28,GMT,196.72,54.61,14,Munich,50,multi,4
31.18.106.57,06/30/2023 9:10,GMT,196.88,55.02,17,Munich,50,multi,4
31.18.106.57,06/30/2023 8:59,GMT,196.57,55.04,14,Munich,50,multi,4

Edit: @elonmuk  Customer number removed. Best regards Kurtler

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt