Vodafone Cabel Internet Fault

[arifuraman]

I have the Vodafone cable 1000Mb connection, which is disturbing for the last 3.5 weeks. I called the helpline and Vodafone send the technician to figure out the issue and technician said that this is not an issue in my home it's a problem with the main grid and they will work on it. And they create a new ticket and they said it will several months to resolve it. But on my side, the internet is really important because I'm working from home I can't join in the meeting. 
If it takes even a week I need to go to another operator to take a new connection. Could you please help me to cancel the contract without any notice period or solve the internet connection.

[Claudia]

Hello arifuraman,

what exactly is the problem with the Internet connection? Are both WiFi and the ethernet connection affected? In which federal state do you live?

Kind regards,

Claudia

[arifuraman]

the issue is on the internet not the wifi, I lived in Berlin

[pRo-Marco]

Hi arifuraman,

okay, let's check the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[arifuraman]

Already send the details in PN.

[pRo-Marco]

Hi arifuraman,

The line values look good, but there are massive timeouts. The load is also increased. Can you please describe in more detail what exactly is not working so that we can identify it?

Kind regards

Marco