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Very poor Internet
VeraLih0
Daten-Fan
Daten-Fan

I had a problem with Internet for months. It was always slaw although we had Vodafone-500 plan. Since May 2021, it had been off several times per day. Tech team could not find a reason and we agreed to terminate the contract. I was recommended to change a router. I did so and got a new plan, Vodafone-100. At least bit to overway for such apoor service. With new plan is got simply impossible to use internet. I asked to send a tech specialist to my address several times but never received a reply. Now I simply want to terminate the contract because I will be moving soon and I don't want to take anything bad with me to a new house. 

1 Antwort 1
Jens
Moderator:in
Moderator:in

Hello VeraLih0,

 

that sound not so good. Now you are in the community and in the right place. Let's see if we can still be of help to you.

Where are you from (postcode)?

Are the interruptions directly on our cable router or via wifi?

 

Regards

Jens

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