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Frage

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Antwort

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Lösung

Terrible internet connection from last 3 weeks. Slow speed , no internet
Mahak
Netzwerkforscher
Netzwerkforscher

Dear Community member,

 

From last 3 weeks I am facing terrible internet connection at Landsberg am lech 86899.

I am using the  LAN connection and time to time internet get disconnected I have already tried with restarting the device multiple times but no luck.

 

My Best

Mahak

15 Antworten 15
Martin59
Moderator:in
Moderator:in

Hello Mahak,

 

have you ever reset the cable router to factory settings?

 

Please send me the name of the contract holder, the date of birth, the customer number and the complete address via PN.  

 

Afterwards, please leave a short feedback here.

 

Best regards, Martin

 

 

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Mahak
Netzwerkforscher
Netzwerkforscher

Hallo @Martin59 ,

 

Requested information has been sent .

 

My best 

Mahak

Mahak
Netzwerkforscher
Netzwerkforscher

Just to add, i have not done factory reset. 

Martin59
Moderator:in
Moderator:in

Hello Mahak,

 

I would like to hire a technician to look at it on site. At your connection, various values no longer fit, which must be readjusted by the technician. Please send me another PN , this time with a current mobile phone number and the info, whether you can establish access to the house system.

 

Best regards, Martin

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Mahak
Netzwerkforscher
Netzwerkforscher

Hello @Martin59 Martin,

 

I have sent you the message

 

regards

Mahak

ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello Mahak,

 

the connection is indeed very poor. The levels on the modem on all downstream frequencies are too low and cause too many errors during transmission. This causes dropouts and bandwidth problems. Is the supplied cable permanently connected between the modem and the antenna socket? If not, a technician will need to look at this.

 

He needs access to the house distribution system, the connections in the living room and an info if there are known diseases with Covid 19 in the household. Please also note and read this.

 

Best regards Fred

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Mahak
Netzwerkforscher
Netzwerkforscher

Hello @ERFD 

The connection cable is connected with modem and the modem is not in living room but in the children bedroom. Does this make any difference?

How these frequencies can be set ?

 

Regards,

Mahak

ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello Mahak,

 

has the modem always been located where it is currently? Is there another socket in the apartment?

 

Best regards Fred

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Mahak
Netzwerkforscher
Netzwerkforscher

Hi @ERFD 

Modem was located in living room in the starting . Because there was  problem with WLAN and to use the LAN option  I have moved the modem to another room (current place) 5-6 months before

Best regards,

Ankit