Slow Internet Connection paying for 1000MBit but getting 10Mbit !!!

[aykcel]

Hi, 

Before we go, I already called 0800 172 12 12 and they redirected me here to write my problem. 

Every evening after 19:00-20:00 my internet connection is dropping around to 10-50MBits and I can not get a constant internet connection. This is like this for the last 6-8 Months. I tried calling and complaining but not one in customer service is actually speaking English and leaving me no way to communicate. 

Currently I am paying around 50EUR each month for 1000Mbits but not getting it. Even during the day it is at most 600-700Mbit. And in the evening it is 10-50Mbits. This is far more less then I am paying for.

If you think this is not true or would like to see a proof, I am attaching an evidence of own vodafone speed test results for various days.

Therefore I am asking for a refund for the internet speed problems for the last 8 months or cancellation of my contract. Maybe both if this is not going to be solved.

I tried creating a maintanence ticket but no luck! Nothing has changed and ticket got solved in a magical way!!!

Thanks,

[Wallace]

Hi aykcel,

can you please send us the requested customer data?

Regards

Wallace

[aykcel]

Hi , sent out my customer number as a private message to you and to previous moderator. Thanks for helping. I am still waiting for some solutions. 

Best regards. 

[Wallace]

Hi aykcel,

the line is largely inconspicuous. Please send us speed tests from the morning and evening, which were created via LAN cable.

Regards

Wallace

[aykcel]

Hi once again,

I am adding two screenshots of the speedtests that are done via vodafone speedtester app. My appleTV is connected directly via LAN cable. The slow one belongs to evening and the faster one is on the morning. You can also see the speed test IDs. You can check this out if you have some kind of system to verify if they are real.

It has been nearly a month since I opened this inquiry and not even a little step is taken towards solution. Will you help or not? Please do not waste my time. I am still trying to prove that I have a problem even though I provided speedtests that are showing the speed problem at very first day. 

[Jana478]

Hallo aykcel,

please do the Vodafone speed test at different times via a PC with a direct connection to the modem. Then send the list of tests, so we can see the times and the fluctuations in DL/UL and ping.

We would like to help you, but tests via Apple TV do not show what arrives directly at the modem.

Many greetings

Jana