Hi, is there an explaination why since yesterday my Internet stops working exactly at 3.30pm until the next day?
- Which contract do you have? (e.g. Internet + Telephone 100) Red Internet & Phone Young 400 Cable
- Which modem / router do you use? (e.g. Hitron) Vodafone Station
- Do you use a loaner device from us or do you have your own device ? - Loan device
- What is the error ? No Internet connection at 3.30pm until the next day
- How is your terminal with the modem connected ? ( LAN; WLAN; additional router; PowerLAN ) both via wlan via mobile phone and lan on the MacBook
- Which browser do you usually use? (e.g. Firefox) - Safari and Chrome
- Which operating system do you have on your computer? (e.g. Windows) - MacBook with Mac OS
- Start and period of the disruption (e.g. since the beginning of April; only in the evening) - Since yesterday, August 7th
Akzeptierte Lösungen
Hey @Martin59 , unfortunately I cannot perform a speed test because my connection is completely down. It's weird because all the lights are white and not blinking. I can browse at full speed during the morning, but from the afternoon I have zero Internet. Sometimes comes back for a while, but then it drops again.
I also received the visit of a technician 2 weeks ago because all the modem values in my building are too high. It seems the tecnician fixed the modem values, but starting from last Saturday I have this new annoying issue.
I see here a maintenance in Berlin is planned for tonight. I hope that is going to fix the issue. I can't stay without Internet and I'm paying extra money for hotspots.
Btw can you check if there are any issues in my area? This is what I see when I login in Mein Störungsticket section:
Thanks!
Alright, even your bot now is saying there is a central disorder in my region (which is 10317 Berlin). Any idea when it will be resolved?
