No internet connection

[ozzybarks22]

Hi. I have a problem with my new router (vodafone station).

After following the instructions and completing all the steps (several times), I cannot connect to the internet.

The wifi is on but no internet. The message is - no internet connection.

what can I do to solve this?

thanks

ps - the old router still connects ok

[ozzybarks22]

Hi R4mona,

Just to let you know that I have sent you a private message with the details that you asked for.

Thanks in advance,

Craig

[ozzybarks22]

I still have not had any contact from anyone regarding the earlier message.

It would be great if someone could at least take a look at what's going on (or not going on as is the case).

Thank you

[R4mona]

Hi ozzybarks22,

Thank you for your data.

I have just taken a closer look at your values. According to my system, your router has been online for about 18 hours.

What does your connection currently look like? Is it running stable?

Kind regards

R4mona

[ozzybarks22]

Hi R4mona,

Thanks for getting back to me.

It's still unstable at the moment. Let me explain.

We have a small apartment with only 2 rooms (about 45 square metres or so). This morning, I stared work in the connection via Teams and the connection was OK. This was in the kitchen where the router is not located.

When I started the next meeting 90 minutes later in the same room, it wasn't possible for the others to hear me via Teams. I had to relocate back into the other room to continue. This is where the router is located and it was more stable. This has been happening since we installed the router last week.

I've attached a couple of screen shots for reference.

There's not so much distance between the two rooms, but when I use the room where the router is not located, the stability it worse. Last week, the stability issue was also in both rooms.

Thanks in advance,

Craig

[R4mona]

Hi Craig,

Thanks for your feedback and explanation of the problem.

In order to find a solution together with you, I have now opened a ticket. This will be sent to our internal technical department for analysis. My colleagues will try to isolate and resolve your problem via remote maintenance. If this is not successful, a technician will contact you to arrange an on-site appointment.

Kind regards

R4mona

[ozzybarks22]

Hi R4mona,

Thanks for getting back to me.

I've made an appoinment online and someone will come and take a look this weekend.

I shall keep you informed.

Have a nice Easter.

Craig