No Connection - 10407

[EnesA]

I have Red Internet & Phone 250 Cable contract since April 2021. Download speed is not stable and mostly only 2-3 Mbit at night since October 2021. I asked to cancel my 2-year contract but it was not accepted by Vodafone. That's why I have to use my mobile phone connection mostly, I have to pay for more GBs. You can see the discussion about that issue below:
https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Slow-Download-Speed-EN/td-p/2734720

Besides that, there is no connection last 3 days at all. Sometimes I am able to connect to the Internet but just for a few minutes. I don't know when the issue will be solved. I already called Vodafone and they told me that they are trying to fix the issue.
I am just tired of these connection issues. I normally work at home but it's not possible with this connection. I just want to ask again if it's possible to cancel my contract. Normally, it will end in April 2023. But I can't use my connection properly and I pay 40€ for it, unfortunately.
Please let me know what we can do about my connection issue which is there for 8 months.

More information:

• 10407, Berlin
• I have a Vodafone Station router.
• Red Internet & Phone 250 Cable contract

[EnesA]

Hi @Wallace,

Then I don't want to sign a new contract at all.

As you can see my message above, the connection issue was there on 10th of June as well.

Thank you.

[EnesA]

Hi @Wallace,

It was gone again 10 minutes ago. It happens time to time during the day.

It interrupts my home office work. Please help me with this issue. It's really annoying 😕

Thank you in advance.

[EnesA]

And again since 16.30 😕

[Wallace]

Hi,

I have now deactivated a suspicious upstream channel and unfortunately this also caused a reboot. Is it more stable now?

Regards

Wallace

[EnesA]

Hi @Wallace,

Thank you for your update.

I will let you know if I face any issues.

Best.

[EnesA]

Hi @Wallace,

It works well so far.

Thank you for your fix.

[EnesA]

Hi @Wallace,

Unfortunately, the connection is gone again 😕

It's really annoying. Even it's stabilized for a few days, it's getting broken again some how.

[ERFD]

Hello EnesA,

the modem has been restarted. Data created until then is no longer available. How many times has the connection failed since 06/15/22? Does this change the LED status on the modem?

Regards Fred

[EnesA]

Hi @ERFD,

The connection has failed at least 3 times since 15/06/2022. Modem light (Internet) was red last night.

Best regards 

[ERFD]

Hello EnesA,

then this is to be assigned to the return channel interferer who has been up to mischief in your area since the end of May 2022. Your trouble ticket to the problem from 07.06.2022, 09:51 AM is assigned there and will be closed when the colleagues have fixed it.

Regards Fred