Modem cable activation portal not working

[jj111]

Im trying to activate my fritzbox router 6690. I checked everything, it’s compatible. It’s the 2000 2965 art. It is connected with a lan cable, I did factory resets multiple times. I checked the ip address on myfritz and it starts with a 10. I’ve tried everything and don't know what to do. 

[RobertP · Accepted solution]

in which federal state of Germany do you live?

[jj111]

I live in Spiesen-Elversberg. So I believe it is Saarland

[jj111]

I hit the solution button by accident and can’t get it to go back. I still need help please

[RobertP]

don't use external DNS server and disable DNS security in your browser 

also disconnect all other devices from Fritzbox 

[jj111]

Ok Im using google chrome so I just turned off the dns settings. The only thing connected is the lan cable to the laptop. Im factory resetting it now to try again

[jj111]

I turned it off, factory reset it and it still didnt work

[RobertP]

what happens if you try to reach activationportal?

https://kabelmodemaktivieren.vodafone.de

[jj111]

I put my information in and then it says activation portal failed. On fritzbox it says the ip address starts with 10, but on my macbook settings it starts with another number. Could that be an issue? 

[RobertP]

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@jj111  schrieb:

I put my information in and then it says activation portal failed. 

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then no DNS problem  😉

but sometimes there is a timing problem 

try. again