Low internet speed with Cabel 1000 Mbps connection

[nvas]

Hello,

I've recently noticed that the internet speed would suddently drop down to 10 -15 Mbps on a 1000Mbps contract.

Also at night the speed would remain quite slow, reaching maximum of 200 -300 Mbps

I have noticed with other speed check tools that the speed is even less, which makes me thing if the speedtest tool from vodafone is showing wrong data.

Can someone please look into this ?

[nvas]

I have sent the details to you via PM

[Wallace]

Hi,

the technician will be in touch soon to make an appointment.

Regards

Wallace

[nvas]

Hi, 

The technician came to my home and after checking he mentioned that this problem is because the fiber not being powerful enough to support everyone doing home office.

On top of this, he doesn't know when this will be fixed and it can take as much as one or two months. 

I don't think it is fair that i am paying for 1000 Mbps and I get at best 70 - 150 Mbps during the day.

Please suggest a solution for this. I'm not sure what should be done in this case.

I wish to be compensated in my bill for the gross lack of promised speed. I'm getting 10% speed of what i am paying for. 

[Wallace]

Hi nvas,

extension work is already underway and is expected to be completed in May. I can offer you credit from February up to and including April. Is that OK?

Regards

Wallace

[nvas]

Very well, I am willing to take that offer.

I really hope the issue is solved by May. I would like to keep track of it via this Thread and would reach out again if the issue persists after May.

[ERFD]

Hello nvas,

We have deposited the pro-rated credit up to and including May 2021. This will be recorded with the next billing run.

Best regards Fred

[nvas]

Hello,

As I understand the credit was updated till and including May, however, the bill for May doesn't reflect that.

At the same time, the speed hasn't been any better, it is still around 40 - 50 Mbps during the day.

I would like to understand if there is any chance of this being fixed anytime soon, otherwise, I would like to request an option to terminate my contract as this internet speed is Less than 5% of what I'm paying for and it is not able to support my day to day home office.

[Tina]

Hello nvas,

unfortunately, the work could not be completed. There are severe delays in the completion. This year they will not be completed. The trend is towards the end of the first quarter of 2022. I can offer you credit again for the next 6 months.

Best regards
Tina

[nvas]

Hello Tina,

This is very sad to hear that it's getting delayed this much.

Yes, I would very much appreciate the credit and would prefer if the month of May is included in it as well.

[Thomas]

Hi nvas,

the last credit note already included May. We have now deposited the credit until the end of November.

Regards

Thomas