Lost internet connection

[Sontnvn]

Hello,

I am using Vodafone cable internet (Red Internet & Phone 1000 Cable, Customer number: ***) with below detail information device

Device Name:Vodafone Station Wifi 6

Device type:Cable modem

Serial number:CP2145LBKH3

since this early afternoon, I totally lost internet connection and the internet LED keeps blinking... 

Can you help to check and advise as soon as possible?

Customer number removed for privacy reasons: Info Community-Team  and replaced by***

[Tina]

Hello Sontnvn,

welcome to our community. Nice to see you.

Is your device still offline? If so, have you tried the following:

1. did you check if the cables are ok? Are they tight?

2. have you ever done a factory reset?

Best regards

Tina