Internet problem

[MateuszSz]

Hello, I have a problem with the cable internet. It is basically not working for one month. I tried everything that was suggested. I called millions of hotlines and nothing helped. I even changed the internet speed. Basically, the internet works for only 5 min per few hours. I contacted your customer service and I was told it's some made-up problem with "mega cable" internet changed for better for 3 days after the contract was changed and now its again not working. I really feel like it's all a scam. It is unacceptable. I need to work from home and as I said for MONTH it is impossible. Of course, I am really angry at this point.  Please come up with some sort of solution as soon as possible. Thank you. My Kundenummer:***.

Edit: @MateuszSz deleted your customer number.

[ERFD]

Hello MateuszSz,

and this is exactly what colleagues have a problem with. If the problem does not occur, you cannot check anything. This is only possible if the problem persists and therefore the fix is delayed.

Best regards Fred

[MateuszSz]

Actually i dont think it is my problem to figure this out. Vodafone is not working again i got No support at all i paid for more than month for service that is not working. I think it is just stealling from people. What are the termo of cannelling the contract in case when you are unable to provide service i Am paying for?

[Jana478]

Hallo MateuszSz,

I can understand your anger, I would feel the same way.

Unfortunately, there are always problems with access to the individual house systems here, which makes it difficult to isolate the troublemaker.

Sorry this is taking so long.

I can offer you a credit of 50% of the basic monthly fee for Jan/Feb. Do you agree?

If you want to cancel, you can only contact our complaints management in writing:

Vodafone Customer Care GmbH

Kundenservice

40874 Ratingen

Viele Grüße Jana

[MateuszSz]

Hello, oki for now i agree. But i really want Vodafone to provide some backup mobile internet. I really HAVE to work. @Jana478 

[Tobias]

Hi @MateuszSz,

we cant offer something actually,- besides that 50GB once every 16 days on a vodafone mobilenumber.

Regards

Tobias

[MateuszSz]

Ok lest do that this way. What should i do?

[pRo-Marco]

Hi MateuszSz,

we need the mobile-number where you want to have the volume at. Please send it through PN.

Kind regards

Marco

[MateuszSz]

Yeah but then i need vodafone number and i dont have it. Can u send mi sim card? Btw internet is not working again. 

[MateuszSz]

Hello INTERNET IS NOT WORKING AGAIN it has been already a month since this ridiculous forum conversation started. I was promised 50% off and I still had to pay full price. I was promised a backup solution and this was also a lie. I have had no stable internet connection since DECEMBER. This customer service is no help at all. I demand an immediate solution to this problem or I will contact Consumer Ombudsman and lawyers. I was unable to do my job for 3 MONTHS. 

[Tobias]

Hey @MateuszSz,

you can order that your own 🙂 - Sorry for the problems. 😞

Regards

Tobias