Internet connection is down since yesterday

[kuangmingchen]

Hi,

My internet connection is down since yesterday. Please let me know if you need any information to move forward. Thank you.

KM

Edit @kuangmingchen: Moved to cable. Regards Jens

[Jens]

Hey kuangmingchen,

yes, it's the same issue. I open a new ticket for you to that.

Regards

Jens

[kuangmingchen]

Hello guys,

Any updates on the issue? Just to let you know that my internet was down again for hours the last few days. I'm really really really frustrated, I can't remeber how many times it was down in the last few weeks.

regards,

KM

[Wallace]

Hi kuangmingchen,

Unfortunately, our technicians have not yet been able to locate the source of the interference. The work is continuing.

Regards

Wallace