Internet connection is down since yesterday

[kuangmingchen]

Hi,

My internet connection is down since yesterday. Please let me know if you need any information to move forward. Thank you.

KM

Edit @kuangmingchen: Moved to cable. Regards Jens

[Norman]

Hey kuangminchen,

I'm sorry that your internet connection is offline. Have you already restarted the router?

The quickest way to report the malfunction is by calling 0800 172 1212.

Alternatively, you can send me a private message with your customer number and a callback number. .

Note that I cannot reply immediately and that it will take longer to process.

Best regards
Norman

[Jana478]

Hello kuangmingchen,

I would be very happy to help you.
But please send your address, name and date of birth in a PN for data comparison.

Then report back briefly here in the post when you have sent the message.

Many greetings
Jana

[kuangmingchen]

Hi Jana,

I just sent you a private message with my info. Many thanks.!

[Jana478]

Hello kuangmingchen,

I am very sorry, there is a return path interference in your connection area, which at times has a strong influence on the line. This causes failures. Our technicians are in the process of isolating and eliminating the interference. You will be informed by e-mail when they are finished. I have created a ticket for you.

Do you have a Vodafone mobile phone number? Then I can help you out with data volume free of charge.

I'm sorry that this is taking so long.

Many greetings

Jana

[kuangmingchen]

Hi Jana,

Thank. you for helping out. Unfortunately i don't have vodafone mobile phone.

Thanks

KM

[Wallace]

Hi kuangmingchen,

The disruptor has not been active since 09.09. Is your connection stable again?

Regards

Wallace

[kuangmingchen]

Hi Wallace,

Thanks for getting back to me. It was down around 9AM for about 1 hour and for 30mins around 6:30PM then it was pretty smooth after that.

[Wallace]

Hi kuangmingchen,

there was another return path error and our technicians were able to finally eliminate it. Now there should be no more failures.

Regards

Wallace

[kuangmingchen]

Hi @Wallace ,

Thanks for getting back to me. Unfortunately, internet stops working at least more than 3 hours the last couple of days.

Is the same issue still there? Thanks