Hello,
I have a cable internet connection with Vodafone and it has been patch for the past two days. Most of the time the "Phone" light is blinking in red; sometimes it's static red and sometimes it doesn't blink, but in any of these cases, I have no Internet connection.
I already have:
- Spoken to a colleague on the phone yesterday. The colleague said my situations is being looked at. My ticket number is 003-0711621/23
- Unplugged and replugged the router
- Turning off the router for 3 minutes and turn back on
Sometimes, the connection is back, but most of the time, it is back for 10 minutes; then it's gone again for half an hour or more.
I already have a router that was faulty and got replaced two weeks ago. My current router is TG3442DE. I live in Berlin.
I am in a desperate situatuion not being able to use my Internet for almost the entire weekend.
I hope you can please look into this as soon as possible and provide help in English. Please let me know if you any additional information from my side.
Many thanks,
Ömer
