Can not set up new router (DOCSIS offline, but the LED is white)

[OlegSobolev]

Hello,

I have a problem setting up a new router. When I. log in to the router it says DOCSIS offline, but the "Internet" LED on the router is white (should mean no problem I guess). 

It seems that the access is programmatically blocked from the Vodafone side somehow. Can someone from VF please help me? I can not solve the issue through the hotline, because I do not, unfortunately, speak German, and people from English speaking hotline were not able to help. 

Kundennummer: XXXXXXXXX

Many thanks!

Edit: @OlegSobolev  Customer number removed. Best regards Kurtler

[Kurtler · Accepted solution]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

[OlegSobolev]

Thanks, I've tried facebook, now waiting for someone to answer. Have a good one!

[Kurtler]

I hope that someone can help there. I'll close the thread then.

Best regards Kurtler