Frage
Antwort
Lösung
am 08.09.2021 11:39
Guten Tag,
Wir haben seit ein paar Tagen Probleme mit unserem Internetanschluss (22395 Hamburg) wir haben ein eigenes TC4400 Modem mit einer Opnsense Firewall im Einsatz. (Fritzbox etc hat für uns zu wenig Funktionen)
Dort Internetverbindung bricht zwischendrin immer wieder zusammen. . Ich erhalte dann über die Firewall keine WAN IP mehr. Nach einem Modem Neustart ist es meistens behoben.
Die Firmware auf dem TC4400 (70.12.41-180903) soll ein paar Probleme mit OFDM/OFDMA haben. Bevor wir das Modem jetzt einschicken, wüsste ich gerne ob es bei uns in dieser Richtung eine Änderung gab, oder ob ein anderes Problem vorliegt.
Das Modem hat folgende log Einträge:
SNMP Event Log
Index Time Priority Description
31 Wed Sep 8 09:48:53 2021 Critical (3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:58:51:5c:9a...
30 Wed Sep 8 08:03:59 2021 Critical (3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r...
29 Wed Sep 8 08:03:45 2021 Error (4) "DBC-ACK not received;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d;CM-QOS=1.1;CM-VER=3.1;"
28 Wed Sep 8 08:03:11 2021 Notice (6) "US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MA...
27 Wed Sep 8 08:01:52 2021 Notice (6) "CM-STATUS message sent. Event Type Code: 8; Chan ID: 9; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA P...
26 Wed Sep 8 08:01:51 2021 Critical (3) "16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=90:58:51:5c:9a:a...
25 Wed Sep 8 08:01:51 2021 Critical (3) "Ranging Request Retries exhausted;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d;CM-QOS=1...
24 Wed Sep 8 08:01:51 2021 Critical (3) "No Ranging Response received - T3 time-out;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d...
23 Wed Sep 8 08:01:43 2021 Critical (3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r...
22 Wed Sep 8 08:01:29 2021 Error (4) "DBC-ACK not received;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d;CM-QOS=1.1;CM-VER=3.1;"
21 Wed Sep 8 08:00:13 2021 Notice (6) "US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MA...
20 Wed Sep 8 07:10:18 2021 Critical (3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r...
19 Wed Sep 8 07:09:48 2021 Notice (6) "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=9...
18 Wed Sep 8 07:09:42 2021 Notice (6) "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1.;CM-MAC=90:58...
17 Time Not Established Notice (6) "Honoring MDD; IP provisioning mode = APM"
16 Time Not Established Critical (3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=90:58:5...
15 Tue Sep 7 23:35:01 2021 Critical (3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=90:58:51:5c:9a...
14 Tue Sep 7 23:34:45 2021 Critical (3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r...
13 Tue Sep 7 23:31:55 2021 Critical (3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r...
12 Tue Sep 7 23:30:27 2021 Critical (3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities r...
11 Tue Sep 7 23:28:57 2021 Critical (3) "16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=90:58:51:5c:9a:a...
10 Tue Sep 7 23:28:57 2021 Critical (3) "Ranging Request Retries exhausted;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d;CM-QOS=1...
9 Tue Sep 7 23:28:57 2021 Critical (3) "No Ranging Response received - T3 time-out;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d...
8 Tue Sep 7 23:28:51 2021 Critical (3) "16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=90:58:51:5c:9a:a...
7 Tue Sep 7 23:28:51 2021 Critical (3) "Ranging Request Retries exhausted;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d;CM-QOS=1...
6 Tue Sep 7 23:28:51 2021 Critical (3) "No Ranging Response received - T3 time-out;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d...
5 Tue Sep 7 23:28:45 2021 Critical (3) "16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=90:58:51:5c:9a:a...
4 Tue Sep 7 23:28:45 2021 Critical (3) "Ranging Request Retries exhausted;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d;CM-QOS=1...
3 Tue Sep 7 23:28:45 2021 Critical (3) "No Ranging Response received - T3 time-out;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d...
2 Tue Sep 7 23:28:39 2021 Critical (3) "16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=90:58:51:5c:9a:a...
1 Tue Sep 7 23:28:39 2021 Critical (3) "Ranging Request Retries exhausted;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d;CM-QOS=1...
0 Tue Sep 7 23:28:38 2021 Critical (3) "No Ranging Response received - T3 time-out;CM-MAC=90:58:51:5c:9a:a8;CMTS-MAC=00:17:10:9a:e0:0d...
Mit freundlichen Grüßen
Jannik Heuer
am 08.09.2021 12:57
Ja, es wurde in letzter Zeit der DOCSIS3.1-Upload aktiviert - und soweit ich mich erinnere, gab es da wohl einen Firmwarebug mit dem TC4400 in Bezug auf den DOCSIS3.1-Upload...
Genaueres solltest du aber in den Changelogs zur Firmware des TC4400 finden - Support seitens VF für das Gerät gibt es ja keinen, daher wird dir VF auch keinerlei Infos zu irgendwelchen Inkompatibilitäten gewisser Firmwarestände geben können...
am 10.09.2021 14:36
Hi kasndfoeirnfowe,
treten die Probleme auch mit unserem Leihgerät auf?
VG Wallace