Vpn issue : Home Office

[darren2]

Hello Team,

i am Struggling for more than two weeks to connect to my remote desktop at work, i use Fireguard VPN with a Nomachine application to connect to my Virtual desktop. This set up completly works and remote desktop is established when i connect via a mobile hotspot but does not work when it is connected to my wifi Router. This issue is due to the Wifi and the IT team is not able to help us. We would need Support with this issue if someone could help me out! Not sure if it is a firewall Setting or IPV4 setting. It is clear that the wifi is blocking the remote desktop Access when connected via a VPN. The model of the WIFI is Easybox 805. 

Please support us with this issue. 

Thanks and Regards,

Kattar 

[R4mona]

Hey @darren2,

sorry to keep you waiting. 😞

We will be happy to see if we can work together to help you find a solution to your problem. Please be so kind and get in touch with us via one of the following contact options.

We will not leave you alone. ❤️

Kind regards
R4mona

[darren2]

Hello Team,

i have been Trying to solve this issue and no support is being given, Called vodafone support atleast 5 times now and tried to explain and no one is able to help me out with an answer. Is there a solution for this or any other way where i can cancel this contract. and move to a different vendor. The router is not helping me to work from home via VPN. Please do help. 

Thanks and Regards,

Joseph kattar 

[R4mona]

Hi @darren2,

Thank you very much for your feedback.

I am really sorry to hear that you had this negative experience with our service. This is definitely not how it should be. 😞

Please be so kind and give us the chance to prove to you what we are made of. The best way to reach us is via the following contact channels. 

We don't want to lose you as a customer and do our best to find a good solution together with you.

Kind regards
R4mona