Technical did not turn up

[Foneuser]

Hi!

I had an appointment from the technician to set up my DSL connection today. Sadly, no one turned up. There was no phone call nor anyone rang my doorbell. I called up the customer service, but the response was poor . I would be really grateful if you can help me sort out my situation. 

Thanks in advance!

[Andre]

Hey Foneuser,

I'm sorry that the technician did not show up.
Did you get any kind of noticecard in your mailbox?

Have my colleagues already made a new appointment?

Cheers,
Andre

[Foneuser]

Hi Andre,

There was no noticecard in my mailbox. One of the vodafone representatives called me and told that the technician had set up the connection (all the lights on my modem are green) but had not updated the vodafone office about it. And because of this mess up, they could not activate my modem (which is why it still says 'NO INTERNET'). The person who called me promised that the case will be followed up and that i will receive an email when they manage to find the technician and get a green signal from him to activate my modem. It has been a week already and I am still waiting for the modem activation email. 

It would be helpful if you could give me a possible date when i would have internet. It is going to be a month now without internet at home and the internet charges have already been deducted from my account!!

Thanks in advance,

Foneuse

[HeikeF]

Hi Foneuser,

please send us a PN  for that where you notice your DSL-CustomerID, your Recallnumber and the link of this thread here.

Thx a lot and kind regards

Heike