No connection

[Riccardo1985]

Good Morning,

I live in Herzogenaurach and from this night there is no internet connection. 

I have tried to contact the costumer service by phone but is completely useless. 15 calls and the only time someone answered he closed the call after I asked to speak English.

The green internet light is always blinking and if I try to connect to the router, the device says that an activation is needed and for doing that I need a code that I don't have, never got it by mail, the first time I got by phone but now is gone. There is an online procedure to get a new one but my costumer number is not valid, but i get from my Vodafone profile.

I have tried to connect another router, a tplink, and no connection as well.

Pleas advise.

Thanks,

Riccardo

[Andre]

Hey Riccardo1985,
i'm sorry that you had such a hard time getting support.
There is no dedicated english speaking hotline, most agents should be able to handle a call in english.

Was your landline working before? Every Router needs to get activated either by the modem installationcode or manually with the username/password

There was an outage after maintanance, roughly between 2am / 4PM on the day of your post.

Is everything working again?
If not , feel free to send me a private message with your customernumber.

Therefore please click on my name/avatar -> then the big red button on the right side "Diesem Benutzer eine Nachricht senden".

I'll send you your modeminstallationcode.

Cheers,

Andre

[Mcconah]

I have tried for weeks to get my internet fixed with no luck. It is a new install. The router just blinks red. I have done a lot of troubleshooting and nothing has fixed it.

Please help.

[Andre]

Hey Mcconah,

I'm sorry that your landline is not working.

Are you using internet via dsl , or cable?

Cheers,
Andre