Hickups in internet

[OwaisAFarooqui]

Hi - from the day 1 from when I have bought vodafone internet services , I am not satisfied at all, first of all no english call center where to go, secondly no smooth internet from day one , Now I am requesting here if someone can help me out , initially I had a low bandwidth may be but few month before I bought a better package from them , and again I am facing this hickups in intenet no smooth streaming , no smooth calls nothing is working fine, please help me out in this. 

[Jens-K]

Hi,

what kind of connection and which modem do you use?

Do you use WIFI or a connection via LAN cable?

Do you see disconnects in the log of the router?

How high is the bandwidth? You can measure it here: http://www.speedcheck.vodafone.de

Regards,

Jens

[OwaisAFarooqui]

Its a vodafone station I am using and its a TG series.

I am using wifi and I dont know how to see a router log. 

[Jens-K]

Hi,

the Vodafone station is a cable modem. Please tell me your zip code.

I will then move your thread to the correct board.

Regards,

Jens

[OwaisAFarooqui]

My postal code is 13581, thanks a lot

[Tobias]

Hello @OwaisAFarooqui,

I can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[OwaisAFarooqui]

I have shared my details in private message , its really troubling me , could you please have a look asap. 

[Tobias]

Hi @OwaisAFarooqui,

i need your birthday also please, sorry.

Regards

Tobias

[OwaisAFarooqui]

Community Team: Removed personal details

[OwaisAFarooqui]

I have got the new router too which is fritz 6660 but still I am not getting my whole bandwidth in speed test its only upto 500, and I have got the package of 1000