Frequent Captive Portal problem

[copu95]

My internet cuts out and shows this screen (see attached) at least once a day, often interrupting important video calls. It will happen even though all Kabels are plugged in.

Why does this happen???

I hope I will not have to switch to Telekom.

EDIT @copu95 Topiv moved to the right thread. Kind regards Marco

[Andre]

Hey copu95,

this looks like the router looses the dsl synchronisiation.
May be faulty router, a defect on the landline itself....
My colleagues from the technical department will have a closer look into this.

In the meantime you could try to do a factoryreset of the easybox & reconfigure it with the modeminstallationcode.

Please send me a private message with your dsl customer & mobilenumber.

Therefore click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine Nachricht".

Cheers,
Andre

[copu95]

thank you.

yes, every day when it happens i factory reset the easybox which works most of the time. It can take up to 20 minutes to get back running sometimes though and i really can't afford for the internet to cut out during a video meeting again!