problem with activation of my prepaid card
nyanya
Smart-Analyzer
Smart-Analyzer

hello, I am a foreigner. I bought a prepaid phone number. I have identified successfully in 19.1.2025, but my number is still not activated. I cannot speak german, I need help.

5 Antworten 5
MariaK
Moderator:in
Moderator:in

Hello nyanya,

 

Our customer support team will be happy to help you.

Please contact us via our WhatsApp chat on 0172 1217212.

 

Best regards

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Sorry I don’t have WhatsApp because I dont have the telephone number to login in. Here is my number 0174XXX please help me to activate it.

Please excuse me. This is a customer help customer forum. We cannot help you here. Here you can find all our contact channels

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there is no method to contact customer service with email? That’s so unfriendly to a foreigner!

Hi @nyanya,

 

You can use the contact form (only in German). 

When you would asked there to a customer password then set a fictive one and the form will be sent.