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user2324
Daten-Fan
Daten-Fan

Hi everyone, I recently saw found out by accident that I have been billed 34,99 monthly in bank account since years by Vodafone with a Kundennummer that doesn't belong to me. In the meantime, my normal contract subscription is also being billed-for which I am aware of because I see the Rechnungen. I asked the Vodafone help center to sent me that Contract and rechnungen and tell me to which number it belongs, they gave me 2 phone numbers that I have never seen and even though they said they will sent me the contract, I am still waiting. 

Has this happened to anybody before?

1 Antwort 1
R4mona
Moderator:in
Moderator:in

Hi @user2324 ,

 

Thank you for your message. ❤️

 

That sounds really strange. Let's have a look together to see what exactly happened. However, we need a little more information from you. Please send it to us via one of the following contact channels. We will then help you to clarify your request.

 

Kind regards
R4mona

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