abbrechen
Suchergebnisse werden angezeigt für 
Stattdessen suchen nach 
Meintest du 
1

Frage

2

Antwort

3

Lösung

Unauthorized subscription and Vodafone didn't take it seriously!
Siuyung
Daten-Fan
Daten-Fan

I have been a customer of Vodafone since 2017.

 

Beginning of June I have upgraded my mobile phone contract. Since then I was charged with a subscription 'Sisterhood' via mobile payment. Called Vodafone hotline twice but it is still unresolved, when the subscription is obviously problematic.

 

Reasons are:

- In 'Mobile payment' under 'My invoices', it is stated that I don't have any subscription in May, Jun, Jul till now. I attached a screenshot for reference.

- I didn't even activate Mobile Payment in my IPhone

- I check my subscription in Apple Store (as advised by Vodafone staff) and there is no new subscription.

 

I urge Vodafone to contact me to block this subscription & refund me IMMEDIATELY, otherwise I will file a complain to the Budesnetzagentur by next Friday (28 Jul)

 

Thank you.

 

1 Antwort 1
MasterScorpion
SuperUser
SuperUser

Deadline in the forum doesnt work.

No Support since Aug 2022

Use an offical channel listed here

Dein Kontakt zu Vodafone - Vodafone Community