First of all - it is annoyingly hard to get any english support through call-center, it is simply missing a initial option to choose English. I had to scream English 20 times until it asked me "if you want to talk to someone in English please say "operator""....
Anyway, here is my situation:
- I have an ongoing contract with Vodafone Germany
- I will leave the country end of March, 31.03.2022
- I want my contract with vodafone to end at the end of April, 30.04.2022 (I want to make sure I transfer all my 2FA to my new number, in my new country before my "old" vodafone number is closed)
I already have a statement from my employer that I will leave the country & start my duty in another country(Turkey - if that matters). By call center I were asked to send "abmeldung" etc. to a post address. Before starting an actual post chain, which will take ages - I would like to:
- First have an online e-mail chain with a representative to see if the papers I have from my company is enough or should they provide more
- Regarding "abmeldung" I won't be able to get it until there is a week to my leave date according to the city hall. This will leave me with a very short window where I can cancel all my contracts with Electric/landline/water etc. But luckly all companies(except vodafone yet) already send me proper written confirmations that my contracts are scheduled to end on 31.03.2022(or 30.04.2022 depending on my choice). I would like to have the same from vodafone.
In short I want to have a e-mail thread before starting an actual "post" thread, which is waste of time & paper. If vodafone needs some documents in paper form, sure I will send them but after e-mail thread is resolved & I know exactly what vodafone needs.
Please let me know an e-mail address where I can address my concerns/requsts.
Thanks
Celal
