My account does not show my contracts

[Amartya32]

I have been with Vodafone for a while now. Each time, I spend one hour trying to login and call customer service as they keep changing the login details. Again I have done this and finally I have access to my account, but I cannot find my phone or DSL contract when I login. I tried entering my customer numbers but it says  "something went wrong". I  have called Vodafone multiple times in 2 years to fix this. I am now absolutely and utterly fed up with this company because they only respond when they see a customer leave.

[MariaK]

Hello @Amartya32,

we completely understand how frustrating it is when you spend so much time trying to log in and still can’t see your contracts. That should not happen, and we want to work with you to fix this.

If your customer number isn’t accepted, it’s likely that your contracts are not correctly linked to your MyVodafone account. We can check this for you and correct the link. The fastest way is to contact us via our WhatsApp chat at +49 172 121721. Please send us your customer details there, and we’ll make sure everything is visible again.

We want you to feel well taken care of and avoid this hassle in the future. Reach out via WhatsApp – we’re here for you!

Best regards

Maria